Refund policy
At Al-Shifa Herbal Store, your satisfaction and trust are our top priority and we are here to make the return and refund process smooth and transparent.
1. Returns Eligibility
• We accept returns only for products that are defective, damaged, or incorrect.
• Herbal products that have been opened or used cannot be returned for safety and hygiene reasons.
• All return requests must be made within 24 hours of receiving your order.
2. How to Request a Return
To request a return, please contact our customer support team at [insert email/phone number] within 24 hours of delivery.
•Provide your order number, product name, and a brief description of the issue.
3. Return Process
• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved returns will be refunded to your original payment method within 7–10 business days
4. Refunds for Cancellations
• Orders can be canceled before they are shipped by contacting our support team.
5. Non-Returnable Items
• Opened or used herbal products
• Sale or discounted items (unless defective)
• Products without original packaging
6. Damaged or Missing Items
• If you receive a damaged or missing item, please contact us within 48 hours of delivery with photos of the product and packaging.
Thank you for trusting Al Shifa Herbal Store with your wellness needs.